Refund policy

Refund Policy

Last updated: October 16, 2026

At CALYRO LLC, we aim to provide a clear, fair, and reliable purchasing experience for our digital educational products.

CALYRO creates downloadable guides designed to introduce beginners to zodiac symbolism, the basic structure and vocabulary of birth charts, and reflective journaling inspired by astrological traditions.

Because our products are digital and may be delivered electronically after purchase, different refund conditions may apply compared with physical goods.

1. Company Information

CALYRO LLC
EIN: 98-1979823
8206 Louisiana Blvd NE Ste A 9317
Albuquerque, NM 87113
United States

Email: contact@calyrora.com
Phone: +1 (505) 236-0397
Website: calyrora.com

2. Products Covered

This Refund Policy applies to digital products offered through calyrora.com, including:

Zodiac-symbol guides
Introductory astrology guides
Birth-chart educational guides
Zodiac reference materials
Reflective astrology journals
Guided writing prompts
Digital worksheets
Downloadable PDF ebooks
Digital ebook collections and bundles
Related educational digital content

Unless expressly stated otherwise, CALYRO products are digital.

No printed books, stationery, physical charts, accessories, personalised readings, consultations, or other physical products are included.

3. Digital Products

Digital products may become available immediately or shortly after successful purchase through the digital-delivery system used by the store.

Once digital content has been delivered, accessed, or downloaded, purchases are generally considered final except where:

This Policy provides otherwise.
A technical or payment problem has occurred.
The wrong product has been supplied.
Applicable law requires a refund, cancellation, replacement, or other remedy.

Nothing in this Refund Policy excludes, restricts, or limits mandatory consumer rights that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain withdrawal or cancellation rights may apply to digital content.

Where permitted by applicable law, those rights may cease after digital delivery begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request review of a purchase if:

You were charged more than once for the same order.
You received a digital product different from the one purchased.
The digital file is corrupted or cannot be opened.
A download or access link does not work.
You did not receive access after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong product and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical issue by providing a replacement file, corrected access link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds where:

You simply change your mind after purchase.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You expected a printed book or physical item despite clear digital-product information.
You expected a personalised birth chart, astrology reading, consultation, forecast, or prediction.
You do not personally agree with or relate to a symbolic interpretation discussed in a guide.
You do not personally like the writing style, exercises, prompts, visual design, or educational approach.
You expected astrology to provide scientifically established personality conclusions.
You expected guaranteed predictions of future events.
You decide not to continue exploring astrology after purchase.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening a purchased digital product, please contact:

contact@calyrora.com

Where appropriate, we may:

Resend download instructions.
Provide a new download link.
Provide a replacement file.
Correct an account-access problem.
Provide reasonable technical assistance.

If a technical problem on our side prevents delivery and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a delivery, technical, payment, or access issue.

This 14-day period is a recommended customer-service reporting period only.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@calyrora.com

Where available, include:

Your full name
Email address used for purchase
Order number
Product purchased
Purchase date
Description of the issue
Relevant screenshots or supporting information

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, an unintended duplicate charge will normally be refunded to the original payment method.

12. Incorrect Product Delivery

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying your order.

If we cannot provide the purchased product, an appropriate refund or other remedy may be offered.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits any rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once CALYRO LLC submits a refund, the time required for the funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational and Symbolic Purpose

CALYRO products explore astrology as a symbolic and cultural tradition.

They do not constitute:

Scientific personality assessment
Psychological diagnosis
Medical advice
Mental-health treatment
Financial advice
Investment advice
Legal advice
Professional relationship counselling
Guaranteed prediction of future events
Guaranteed compatibility analysis
Professional astrology consultation

16. Astrology Is Not Presented as Scientific Fact

CALYRO does not represent zodiac signs, birth-chart placements, planetary symbolism, or astrological interpretations as scientifically established methods for determining personality or predicting future events.

Customers should treat the material as educational, cultural, symbolic, and reflective content.

17. Personal Interpretation

Different astrological traditions, authors, practitioners, and schools may interpret symbols differently.

A theme discussed in a CALYRO guide may:

Feel relevant to a reader.
Feel partially relevant.
Feel irrelevant.
Be interpreted differently by another source.

This does not constitute a defect in the digital product.

18. Birth Charts

CALYRO educational guides may explain concepts such as:

Zodiac signs
Planets
Houses
The Sun, Moon, and rising sign
Aspects
Elements
Modalities

Our standard digital products do not include a personalised birth-chart calculation or personal astrology reading unless expressly stated otherwise.

19. Birth-Time Accuracy

Accurate birth time may matter when calculating certain chart features, particularly a rising sign or houses.

CALYRO LLC does not guarantee the accuracy of birth information supplied by customers or obtained from third-party sources.

20. Third-Party Chart Calculators

Our educational materials may refer generally to external chart calculators or astrology resources.

CALYRO LLC does not control these services and cannot guarantee their:

Accuracy
Availability
Data handling
Calculation methods
Settings
Interpretations
Continued operation

Customers should review any third party's own terms and privacy practices.

21. Reflection Journal

The Zodiac Reflection Journal and similar products are intended for general personal writing and reflection.

They are not therapy, diagnosis, psychological treatment, or professional mental-health services.

22. No Guarantee of Outcomes

Purchasing or using CALYRO guides does not guarantee:

Accurate prediction of future events.
Specific relationship outcomes.
Financial outcomes.
Career outcomes.
Health outcomes.
Personal transformation.
Professional astrology expertise.
Agreement with every interpretation.
A particular emotional or reflective result.

23. Third-Party Products and Services

Our guides may refer to:

Astrology references
Chart-calculation tools
Books
Websites
Applications
Journaling tools
Other third-party resources

CALYRO LLC does not control these third parties and cannot guarantee their availability, accuracy, quality, suitability, policies, or continued operation.

24. Fraud and Abuse

CALYRO LLC may refuse a refund request where there is reasonable evidence of:

Fraud
False information
Intentional abuse of this Policy
Repeated misuse of refund requests
Unauthorized redistribution
Attempts to obtain digital products without legitimate payment

Each request will be considered individually and subject to applicable law.

25. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

26. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, digital-delivery systems, business practices, or applicable requirements.

The current version will display its latest revision date.