Shipping policy

Shipping Policy

Last updated: October 16, 2026

At CALYRO LLC, our products are digital educational products.

This Shipping Policy explains how our downloadable zodiac, astrology, birth-chart, and reflection guides are delivered when purchasing is enabled through calyrora.com, and what customers should do if they experience a delivery or access problem.

1. Company Information

CALYRO LLC
EIN: 98-1979823
8206 Louisiana Blvd NE Ste A 9317
Albuquerque, NM 87113
United States

Email: contact@calyrora.com
Phone: +1 (505) 236-0397
Website: calyrora.com

2. Digital Products Only

CALYRO LLC offers digital educational products relating to:

  • Zodiac symbols

  • Introductory astrology

  • Birth-chart structure

  • Astrological terminology

  • Signs, planets, and houses

  • Elements and modalities

  • Reflective journaling

  • Guided writing prompts

  • Downloadable PDF ebooks

  • Digital collections and bundles

Unless expressly stated otherwise, all products are delivered electronically.

3. No Physical Products

Purchasing a CALYRO digital product does not include:

  • Printed books

  • Physical journals

  • Stationery

  • Printed birth charts

  • Zodiac cards

  • Posters

  • Accessories

  • Personalised readings

  • Consultations

  • Other physical products

Book-shaped images displayed on the website may be presentation mockups used to represent digital products.

4. No Physical Shipping

Because CALYRO products are digital:

  • No physical package is shipped.

  • No postal or courier service is used.

  • No physical tracking number is provided.

  • No conventional physical shipping charge normally applies.

  • No physical delivery timeframe applies.

  • No customs process applies to a physical shipment.

Any reference to “delivery” means electronic delivery of digital content.

5. Digital Delivery

When purchasing is enabled and a completed digital product is available, delivery may be provided through:

  • A download link after checkout.

  • An email containing download instructions.

  • An order-confirmation page.

  • Customer account access.

  • A secure digital-delivery page.

  • Another electronic method configured by CALYRO LLC.

The exact delivery method may vary depending on the ecommerce and digital-delivery systems used by the store.

6. Product Availability

Certain CALYRO products may be displayed while their complete digital editions are still being prepared.

A:

  • Cover image

  • Product mockup

  • Sample page

  • Planned table of contents

  • Preview image

  • Planned page count

does not by itself confirm that a completed ebook is currently available for purchase or download.

Where a product remains in development, this should be indicated on the relevant product page.

7. Delivery Timing

Once a completed product is available for sale and payment has been successfully processed, digital access will generally be provided immediately or shortly afterward through the configured delivery system.

Delivery may occasionally be delayed because of:

  • Payment verification

  • Fraud-prevention checks

  • Email delivery delays

  • Technical problems

  • Hosting interruptions

  • Third-party service outages

  • Incorrect customer information

8. Customer Email Address

Customers are responsible for providing a valid and accurate email address during checkout.

An incorrect email address may prevent or delay digital delivery.

9. If You Do Not Receive Your Product

If you purchase a digital product but do not receive access, please first:

  • Check your email inbox.

  • Check spam or junk folders.

  • Check promotions or secondary inbox folders.

  • Confirm that the email address used during checkout was correct.

  • Review your order-confirmation page for download instructions.

If you still cannot access your product, contact:

contact@calyrora.com

Please include, where available:

  • Your full name

  • Email address used for the purchase

  • Order number

  • Product purchased

  • Purchase date

  • Brief description of the problem

10. Response Time

We aim to respond to delivery, access, and customer-support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Technical Delivery Problems

If a technical problem prevents you from accessing a legitimately purchased digital product, we may, where appropriate:

  • Resend download instructions.

  • Provide a replacement download link.

  • Provide a replacement file.

  • Correct an account-access issue.

  • Provide reasonable technical assistance.

If a problem on our side prevents delivery and cannot reasonably be resolved, the matter may be handled according to our Refund Policy and applicable law.

12. Download Links

Where secure download links are used, reasonable restrictions may apply.

These may include:

  • Link expiration

  • Download limits

  • Account authentication

  • Security controls intended to reduce unauthorized redistribution

Legitimate customers experiencing an expired or inaccessible link may contact us for assistance.

13. Device and Software Requirements

Customers are responsible for having:

  • A compatible computer, tablet, or smartphone.

  • Suitable PDF-reading software.

  • Internet access required to obtain the file.

  • The ability to open PDF documents.

Some detailed chart or symbol pages may be easier to view on a larger screen.

14. Printing for Personal Use

Where permitted by the applicable product licence, customers may print selected pages for their own personal use, including:

  • Reference pages

  • Reflection prompts

  • Worksheets

  • Journal pages

  • Educational exercises

Printing permission does not authorize:

  • Commercial reproduction

  • Redistribution

  • Resale

  • Public uploading

  • File sharing with third parties

15. Personalised Astrology Services Are Not Included

The purchase and delivery of CALYRO digital guides does not include:

  • A personalised birth chart

  • Personal astrology reading

  • Compatibility reading

  • Horoscope service

  • Forecast

  • Consultation

  • One-to-one coaching

Unless expressly stated otherwise, CALYRO sells educational digital content only.

16. Birth Data Is Not Required for Delivery

Customers do not need to provide CALYRO LLC with personal birth information to receive standard digital products.

You do not need to submit:

  • Date of birth

  • Exact birth time

  • Birth location

for standard ebook delivery.

17. Third-Party Chart Calculators

Some customers may independently choose to use third-party birth-chart calculators alongside our educational guides.

CALYRO LLC does not control the availability, accuracy, settings, privacy practices, or performance of third-party chart services.

Problems with a third-party chart service do not constitute a failure to deliver a CALYRO digital product.

18. Payment Verification

Digital access may be delayed until payment has been successfully authorized or confirmed.

Banks, card issuers, payment processors, or financial institutions may occasionally delay payment confirmation.

CALYRO LLC is not responsible for delays caused solely by third-party payment providers.

19. Fraud Prevention

Certain transactions may be reviewed for security or fraud-prevention purposes.

Access may be temporarily delayed where there is a reasonable concern involving:

  • Unauthorized payment

  • Suspected fraud

  • Incorrect billing information

  • Unusual transaction activity

  • Payment verification

20. International Digital Delivery

Our digital products may be available to customers in different locations, subject to applicable restrictions.

Because products are electronically delivered, traditional international physical shipping charges do not apply.

21. Customs and Import Charges

Because CALYRO products are digital, there are generally no:

  • Physical customs charges

  • Courier charges

  • Postal charges

  • Physical import duties

  • International physical shipping fees

Applicable taxes on digital products may still be calculated where required.

22. Incorrect Digital Product

If you receive a digital product different from the one purchased, please contact us.

After verifying the order, we will normally provide access to the correct product.

23. Unauthorized Sharing

Purchased digital files and download links are intended for the purchasing customer.

Customers may not:

  • Share download links publicly.

  • Redistribute purchased ebooks.

  • Resell digital files.

  • Upload files to file-sharing services.

  • Provide unauthorized copies to third parties.

Further restrictions are described in our Terms of Service.

24. Astrology Interpretations and Delivery

Successful delivery of a CALYRO digital product does not guarantee that:

  • A symbolic interpretation will resonate with every reader.

  • Different astrology sources will provide identical interpretations.

  • A particular chart interpretation will feel personally relevant.

  • Astrology will predict future events.

These matters are separate from whether the purchased digital file has been successfully delivered.

25. Reflective Journal Use

Where a product contains journaling prompts, customers may:

  • Write separately in a notebook.

  • Print permitted pages for personal use.

  • Use a compatible PDF application where suitable.

Unless expressly stated, a CALYRO PDF should not be assumed to include interactive or fillable functionality.

26. Changes to Digital Delivery

CALYRO LLC may change the systems used to deliver digital products, including:

  • Download providers

  • Email-delivery systems

  • Customer account systems

  • File-hosting providers

  • Access methods

Any changes will be intended to maintain reasonable access to legitimately purchased products.

27. Future Physical Products

This Shipping Policy currently applies to digital products.

If CALYRO LLC begins selling physical products in the future, separate shipping costs, tracking information, delivery times, and return conditions may apply.

28. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, digital-delivery systems, website functionality, business practices, or applicable requirements.

The current version will display its latest revision date.

29. Contact Us

CALYRO LLC
8206 Louisiana Blvd NE Ste A 9317
Albuquerque, NM 87113
United States

EIN: 98-1979823
Email: contact@calyrora.com
Phone: +1 (505) 236-0397
Website: calyrora.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.